Requirements and Step-by-Step Guide for PLDT DSL Online Application

We have been a loyal PLDT subscriber for over 20 years now. We started with the PLDT Vibe Dial-up Connection in 1995, then the PLDT DSL, and now we’re just waiting for the new PLDT Fibr connection to be available in our area.

At one point in the past, we switched to another internet service provider after dealing with a not-so-helpful PLDT Customer Service Representative and Technical Support. But after a year, we went back to PLDT.


Because we realized that there really is no perfect internet provider.  All of them have some limitations and flaws in different aspects – technical or product related, customer service, and subscription fees.

But why did we chose PLDT among the internet providers in the Philippines?

Simply because we trust PLDT and we believe in their management. PLDT may not be perfect, but it’s still the best internet provider compared to its competitors.

If you are planning to apply for an internet connection for your home or small office, I highly recommend PLDT MyDSL and I’ll share with you the process of PLDT DSL Online Application in very simple steps.


How to Apply for PLDT DSL Online 

Unlike before, applying for PLDT MyDSL is now easier and convenient because you don’t need to go to the PLDT office or sales center anymore. You can submit your PLDT DSL application online anytime and anywhere using your computer or smartphone.

Here are the steps…

Step 1 – PLDT Website

Open the PLDT DSL website at

You’ll see the different products and services that PLDT offers together with some information and latest news about the company.

Step 2 – PLDT Products 

Click the PRODUCTS tab to see the specific products that you can choose from.


Under Broadband, you have three options:

  • PLDT Home Fibr
  • PLDT Home DSL
  • PLDT Home Ultera

Check all the products and check its features, then choose the plan/package that best suits your needs and budget.

Below are the PLDT DSL Unlimited Plans.

Plan Monthly Fee  Maximum Speed Modem and Installation Fee
PLAN 1299 ₱1,299 3 Mbps PHP 3,600 or PHP 119 per month for 36 months
PLAN 1699 ₱1,699 5 Mbps PHP 3,600 or PHP 119 per month for 36 months
PLAN 1899 ₱1,899 20 Mbps PHP 3,600 or PHP 119 per month for 36 months
PLAN 2899 ₱2,899 50 Mbps FREE

Step 3 – Apply Now

Once you have chosen the product that you want to subscribe or apply for, just click Apply Now.


Step 4 – PLDT DSL Plan and Add-ons

You can customize your PLDT DSL Plan by including Add-ons such as call features, routers and wifi devices, and bundles.

PLDT DSL Add-ons

  • Unli Fam Call for ₱99.00
  • WiFi Repeater for ₱1,900 for one time or ₱99/Month for 24 months
  • TVolution Stick for P9,000.00 for one time or P299.00/Month for 36 months
  • Basic FAM CAM for P3,000.00 For one time or P99.00 /Month for 36 months
  • Advanced FAM CAM P11,500.00 For one time or P499.00 /Month for 36 months
  • Tvo Box (Hwacom)
    • If 18 months, free of charge for the first 18 months then P199 for the succeeding months until 36 months.
    • If 24 months, P100 for the first 24 months then P199 for the succeeding months until 36 months.
  • Cignal Dish for HOME DSL
  • D-Link Router
  • Smart Bro Pocket WiFi Plan 299 / Plan 499 / Plan 799
  • Call All Bundles
  • PLDT Sun Call All Bundles

This is completely optional. You can subscribe to the original PLDT DSL plan without any add-ons by clicking Skip this Step.


Step 5 – PLDT DSL Application

Fill out the PLDT DSL Online Application form with all the required information details:

  • Personal Details – name, birthdate, civil status, email address
  • Installation Details – complete address where your PLDT DSL plan will be installed
  • Primary Contact Details – mobile number and landline number (if available)
  • Landmark or Instructions to help PLDT find your place (this is optional)

Step 6 – PLDT DSL Requirements

Attach a valid ID for faster processing of your PLDT DSL Online Application.

To do this, select the valid ID that you have from the list of valid IDs in the drop down menu (click the down arrow).


Complete List of Valid IDs accepted for PLDT DSL Online Application:

  • AFP ID
  • Barangay’s Business Permit
  • Business or Mayor’s Permit
  • Business Tax Identification Number (TIN)
  • Company I D
  • Diplomat ID
  • Driver’s License
  • DTI Permit Number
  • Firearms License ID (Digitized/Card Type Only)
  • Integrated Bar ofthe Phils. ID
  • Major Credit Card Number
  • Overseas Worker’s Welfare Administration (OWWA) I D
  • Passport/ACR/SRRVfor Foreign Individuals
  • PhilHealth
  • Philippine Air Force ID
  • Philippine Passport
  • Philippine Postal
  • PNP ID
  • PRC ID
  • School ID
  • SEC Certificate of Registration
  • Senior Citizen’s ID*
  • Social Security System (SSS) ID
  • Special Investors Resident Visa (SIRV)
  • TIN with Photo
  • Unified Multi-Purpose ID
  • Voter’s ID

Then, enter your ID number and attach your valid ID which must be saved in your computer or smartphone or tablet. If you don’t have it on your device yet, just take a photo of your valid ID then attach it to the PLDT DSL online application form.

Complete List of Additional Documents for PLDT DSL Application

A. To apply for wireless services like PLDT HOME Ultera and Pocket WiFi, you must submit:

  • 1 valid ID – Government ID, company ID, or any of the IDs above
  • 1 Proof of Address – Latest Utility bill (Electric, Water, Cable, Mobile, Landline) or Latest Credit Card Statement of Account

B. To apply for high-end gadgets like iPhone or Telpad, you must submit:

  • 1 valid ID – Government ID, company ID, or any of the IDs above
  • 1 Proof of Financial Capacity
    • Latest 2 months Payslip
    • Certificate of Employment and Compensation
    • Latest 1 month Credit Card SOA
    • Recent ITR

You have to present the original copy of your ID or document when you apply personally at the PLDT Sales Center. They may also request for additional documents if necessary and all applications are subject to approval.

Step 7 – PLDT Application Process, Approval, and Payment

Review the details of your PLDT DSL Online Application including the plan and/or add-ons that you have included, then click Proceed.

Your application will be reviewed and verified by PLDT within 24-48 hours.

Once approved, you will receive an email and text message reminding you to pay the initial fee within 7 days.

You can make your payment through any of the following options:

  • PLDT website using your credit card
  • PLDT Sales and Service Center
  • Bayad Centers
  • SM Outlets

PLDT Contact Number 

To inquire about PLDT DSL plans, you may call (02) 8888-171. This is for non-PLDT customers.

If you have an existing plan with PLDT, you may inquire about their products and services by calling the PLDT Hotline 171. You may also visit the PLDT website for more information about their products and services.

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  1. we submitted an online application for a DSL Plan and after two days we received an email with the details of plan we are applying together with an attachment (subscription certificate)? Is this email different from the notice for payment? shall we expect another email?

    • you may reply to the email that you have received to know about the subscription certificate. or you may call PLDT hotline (02) 8888-171 for inquiries.

  2. Nicole ann says

    Hi po pldt. Ilang beses na po kaming nagaapply sa inyo online man or sa mga stalls. Sa online po, tumawag sila na magintay lang ng 1week. Pero ilang months na kaming naghihintay, tinatawagan namin yung pldt eh wala naman. Tapos yung stall niyo naman sa mall eh sabi 1-2months, eh wala na, 1year na kaming naghihintay wala. Tinawagan din namin, hindi naman nagriring. Ano na po? May aadvice po ba kayo?

    • Hi Nicole, you may contact PLDT through these numbers:
      171 (For PLDT Landline nationwide and Smart and Talk ‘N Text cellular phones)
      (02)8888171 (For NON PLDT Landlines)

  3. armando labaguis jr says

    pls kabitan nyo na kami ng land line

  4. Helo.ask ko lng kung kelan ma proprocess yun pag apply ko nun feb 3 kc reference number lng ang natanggap q.wala aq natanggap na verification code dto po aq sa cavite trece martirez.

  5. ask ko lang po if acceptable yung police clearance certificate as valid id or government issued id wala pa po kasi ako goverment issued id eh?

  6. ask ko lang kung bakit nanghihingi ng government issued id ang pldt nag submit naman ako ng company id

  7. reynan masing says

    Goodmorning, May i know how much will pay in change of ownership, Residential to Business Name , and Residential to Residential, what are the comparison of it , thanks !

  8. i just want to ask why do i always error on applying internet plan? please help.

  9. Zoraya may says

    Hi good evening po..Ask ko lang po dito kc ako Singapore but i want to apply for my family..Pwede po ba ako mag apply using my name even im here in Singapore?

  10. Ma. Roche Caro says

    Hi po good Morning pede po ba mag apply ang 19 years old na student sa internet fiber, or pede mag apply ung nanay nya aboroad for him

  11. May-Ann almeida says

    good afternoon, please confirm if service is available in Tanza Cavite. Thank you.

  12. Ryann c presado says

    Paano po mag apply ang ofw na tulad ko ng pldt fbr?gusto ko po mg pakabit as bhay nmin kya LNG nandito ako sa saudi.tnx

  13. Jose enrique says

    I applied for a Fiber Plus upgrade but PLDT automated SMS wants me to send authorization letter to

    This is not a pldt domain or a valid email address!

    This is indicative of how bad your IT systems/support is.

  14. pag may refference no. napo na tinext ano po kasunod na nun ?


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