SSS OFW Contact Services Unit: How to Contact SSS Offices Abroad?

Are you an OFW working or living abroad?

Do you have questions or concerns about your SSS membership?

Good news!

You can now contact the SSS through the OFW-Contact Services Unit (CSU) through the following dedicated contact channels:

1. You can contact the Social Security System through Email at

2. You can contact the Social Security System through Landline Calls

  • (632) 364-7796
  • (632) 364-7798

3. You can contact the Social Security System through Mobile Call and Text

  • GLOBE (0977) 804-8668
  • SMART (0998) 847-4092

4. You can contact the Social Security System through Instant Messaging or Online Chat using your Globe or Smart Number.

  • Viber
  • LINE
  • WeChat

5. You can contact the Social Security System through 1-800 International Toll-Free Call Services

  • 001-8000-CALL-SSS for Hong Kong and Singapore
  • 00-8000-CALL-SSS for Malaysia, Taiwan, Italy and United Kingdom
  • 801-4275 for Brunei
  • 00800-100-260 for Qatar
  • 800-0630-0038 for United Arab Emirates
  • 800-863-0022 for Saudi Arabia
  • 8000-6094 for Bahrain

These contact numbers are available from Monday 6AM to Saturday 6AM, Philippine time.

What to do when contacting SSS OFW Contact Services Unit?

The SSS staff are handling hundreds or even thousands of inquiries daily.

Make sure you prepare the following info before contacting them.

  • 10-digit SS number
  • contact information
  • complete details of your request/concern

If you prefer to contact SSS OFW-CSU via email, you need to attach a clear copy/ies of your SSS ID (if any) or valid IDs (with photo and signature) for reference. Indicate in the subject field: Thru Facebook.

Why Contact SSS?

You can contact the SSS OFW Contact Services Unit (CSU) for your different concerns including:

  • queries on procedures on applying for social security number
  • reactivation of SSS membership
  • verification of contribution and loan records
  • status of loan and other applications
  • location of SSS foreign representative offices
  • accredited overseas payment channels

It would be much faster to get a response from SSS since there is a designated contact channel for OFWs.


SSS Foreign Offices


Philippine Consulate General

14th Floor, United Ctr. Bldg. 95 Queensway, Admiralty

Hongkong, SAR

Mobile No.: (852) 21436394


Philippine Overseas Labor Office

20th Floor, Al Jazeera Tower, Westbay Area

Doha, Qatar

Mobile No.: (974) 661-43076


Embassy of the Philippines

W-48, Street No. 8, Sector 2-23, Plot 51 Al Qubaisat, Abu Dhabi, United Arab Emirates

Mobile No.: (97150) 908-9407


Philippine Overseas Labor Office

35 Beirut Street Extension 2, Al Qusais 3, Dubai, United Arab Emirates

Mobile No.: (971) 5621-23426


Philippine Consulate General

4663 Al Fajer St., Al Rehab District, 3 P.O. Box 4794

Jeddah 21412, KSA

Mobile No.: (9662) 6670925


Embassy of the Philippines Site D4, Collector Road C, Diplomatic Quarters

Riyadh 11693, KSA P.O. Box 94366

Mobile No.: (9665) 5478-2440

Click here for the complete list of SSS Foreign Offices or search through the SSS Branch Directory.

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  1. leilani bazaldu says

    Th e-mail addresses is not working. Please send me one that works. I am in Los Angeles, CA US and needs to renew ACOP. The telephone do not work at 213 432 7402. Please provide me addresses that currently works.

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